Privacy & Customer Information Policy

Privacy & Customer Information Policy
1. Who we are
On Her Nails (“we”, “our”, “us”) is a nail salon located in North York, Ontario.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book an appointment, or interact with us by phone, SMS, email, or in person.
We follow Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy rules.

2. What personal information we collect
We only collect personal information that we reasonably need for clear, limited purposes, such as providing services, taking payments, and managing bookings. This may include:

  • Contact details: name, phone number, email address, mailing address
  • Booking details: services requested, preferred technician, date/time, notes you provide
  • Payment details: last four digits of card, payment method, transaction information (full card data is handled by our payment processor; we do not store it)
  • Communication preferences: your consent choices for SMS/email confirmations and marketing
  • Website usage data: IP address, device type, browser, pages visited, and basic analytics or cookies

We do not collect or store sensitive health information except basic notes you choose to share to help us deliver safe services (for example, allergies to products).

3. How we use your information
We use your personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:priv.gc.ca+1

  • To create and manage your customer profile
  • To book, confirm, change, or cancel appointments
  • To send booking confirmations, reminders, and follow-up messages
  • To process payments and issue receipts or invoices
  • To respond to your questions, requests, or complaints
  • To send you optional promotions, offers, news, and updates (with your consent)
  • To improve our services, website, and customer experience
  • To meet legal, regulatory, or tax obligations

We will not use your personal information for a new purpose that we have not told you about, unless required or allowed by law or we obtain your consent.

4. Consent
By using our services, contacting us, or submitting your information, you consent to the collection, use, and disclosure of your personal information for the purposes described in this Policy.
We seek:

  • Implied consent for essential purposes, such as using your phone/email to confirm your booking or contact you about that specific appointment.lexpert.ca+1
  • Express consent (clear opt-in) for optional marketing SMS/emails about promotions, new services, events, and news.

You can withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below or by using the unsubscribe links in our messages.

5. SMS & email communications (CASL compliance)
We follow Canada’s Anti-Spam Legislation (CASL) when sending commercial electronic messages such as promotional emails or text messages.Klaviyo Help Center+2Mailchimp+2

  • We obtain your prior consent before sending marketing SMS/emails.
  • Every marketing message clearly identifies us as the sender and includes our business name and contact information.
  • Every marketing message includes a simple, no-cost unsubscribe mechanism.
  • If you unsubscribe or opt out, we will stop sending you marketing messages within 10 business days.
  • Even if you opt out of marketing, we may still send you essential messages (e.g., booking confirmations, schedule changes, receipts).

We do not sell, rent, or trade your contact lists or phone numbers to third parties for their own marketing.

6. When we share your information
We do not sell your personal information. We may share it only with:

  • Service providers who help us operate our business (for example: website hosting, online booking system, payment processor, email/SMS platforms, IT support). They may be located in Canada or other countries and are only allowed to use your information to provide services to us, under confidentiality and security obligations.gowlingwlg.com+1
  • Legal or regulatory authorities if required by law, court order, or to protect our rights, security, customers, or the public.

If ownership of On Her Nails ever changes (for example, sale or merger), customer information may be transferred as part of the business, subject to the same privacy commitments or similar protections.

7. How we protect and store your information
We take reasonable physical, technical, and administrative safeguards to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction.priv.gc.ca
Safeguards may include:

  • Limited access to customer information based on role
  • Password protection and secure devices
  • Use of reputable providers for booking, payment, and email/SMS services
  • Staff guidance on confidentiality and proper handling of customer information

We keep personal information only as long as necessary to fulfill the purposes described above or as required by law (for example, tax record retention). When no longer needed, we securely delete or anonymize the information.

8. Your rights: access, correction, deletion
You have the right to:

  • Ask if we hold personal information about you
  • Request access to your personal information
  • Request correction or updating of your information if it is inaccurate or incomplete
  • Withdraw your consent for certain uses (for example, marketing)

To exercise these rights, please contact us using the details below. We may ask for proof of identity before providing access.

9. Cookies and analytics
Our website may use cookies or similar technologies to:

  • Remember your preferences (e.g., language, location)
  • Help our site function properly
  • Understand how visitors use our website so we can improve it

You can change your browser settings to block or delete cookies, but this may affect how some parts of our website work.

10. Third-party websites
Our website may link to third-party websites (for example, mapping, social media, booking widgets, or payment processors). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to this Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The “Last updated” date will appear at the top of this page. Your continued use of our services after any update means you accept the revised Policy.

12. Contact us (Privacy & CASL contact)
If you have questions, requests, or concerns about this Policy or how we handle your personal information, you can contact us:
On Her Nails
2843 Weston Rd, North York, ON M9M 2S1, Canada
Phone: 647.344.1907
Email: onhernailsweston@gmail.com
If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada or other applicable privacy regulators.